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Professional Staff Coordinator

Job Number:  QUALITY-623-01

FTE: Full-time

Location:  Gwinn, MI


The Professional Staff Coordinator provides administrative and clerical support activities for the health center clinical leadership and professional staff, and is responsible for maintaining records and systems related to the credentialing and privileging for employed and contracted medical, dental, and behavioral health providers, managing meetings, assisting to resolve issues and complaints, assisting healthcare professionals adherence to quality regulations and policies, maintaining credentials, and other related duties.


Coordinates and manages the credentialing and privileging processes, including but not limited to initial and temporary appointments, reappointments, and changes in privileges for all Licensed Independent Practitioners (LIPs), both employed and contracted, who provide patient care at Upper Great Lakes Family Health Center as defined in policies and bylaws.

Collects and maintains up-to-date documentation for each LIP in credentialing databases and online systems; ensures timely renewal of licenses, certifications and malpractice insurance policies including Federal Tort Claims Act (FTCA), including but not limited to:

  1. Verifying competence, medical and/or professional education, residency, internships, fellowships, additional formal training, relevant board certifications, health care affiliations, work history, military experiences, professional references, licensure and certifications, malpractice/FTCA coverage and privileges the applicant is requesting;
  2. Querying the National Practitioner Data Bank as appropriate;
  3. Managing expiration dates as appropriate;
  4. Maintaining the credentialing database assuring accuracy and completeness.

Maintains knowledge and keeps abreast of current federal and state, health center and regulatory agency requirements for credentialing LIPs and malpractice insurance requirements, including those under FTCA and Health Resources and Services Administration (HRSA).

Follows established process for regular, timely peer review including distributing and collecting of peer review files, communications, assisting with documentation and workflow.

Provides administrative support for the CMO, the Medical Director, Dental Director, and Behavioral Health Director, including but not limited to: facilitating processes related to credentialing and privileging, peer review, provider evaluations, Professional Review Committee, and the Compliance and Performance Improvement (CPI) Committee.

Performs daily administrative and clerical duties for the CMO and other clinical leadership including, but not limited to, making travel arrangements, recording and distributing meeting minutes, agendas and related materials, maintaining and updating schedules and calendars, scheduling meetings, and updating policies/procedures.

Assists recruitment and human resource team with scheduling site visits for new professional staff and clinical leadership candidates and onboarding activities as needed.

Coordinate Continued Medical Education (CME) activities and assist health center professional staff with reimbursement processing.

Communicates effectively and professionally, building and maintaining rapport with internal and external constituents.

Acts as a liaison between the professional staff and other departments of the health center and clinical leadership as needed.

Maintains a working knowledge of the Professional Staff Bylaws to ensure the professional staff compliance.

Handles with care and confidentiality sensitive and protected information maintaining a high level of professionalism and in accordance with HIPAA requirements.

Complies with federal and state law and accrediting and licensing agents at all times.

Enhance professional growth and development through participation in educational programs, current literature, organizational communique, in-service meetings, and professional conferences.

Maintain knowledge of established organizational policies and procedures, objectives, performance improvement program, safety, environment of care, management of information, and other standards.

Supports the UGLFHC mission by “providing exceptional health care services for all people in the Upper Great Lakes region regardless of their ability to pay”.

Performs other duties as assigned.

Education, Training, Licensing and Credentialing


  • Associate Degree in healthcare or business related field of study or combination of education and experience where comparable knowledge and experience is acquired


  • Bachelor’s Degree in a health care or business related field of study

Experience and Skills


  • Prior office, administrative, or secretarial experience. (Health Care field preferred)
  • Proficiency using Microsoft Office applications
  • Demonstrated problem-solving, organizational, attention to detail, and experience meeting deadlines
  • Efficient typing skills
  • Demonstrated professional verbal and written communications skills.


  • 5 years office, administrative, or secretarial experience, in a healthcare-related field preferred
  • Credentialing and privileging experience preferred.
  • Familiarity with healthcare specific terminology
  • Familiarity with or experience working at a Federally Qualified Health Center

Physical Demands and Working Conditions

Physical Demands:

  • Regular sitting for prolonged periods of time
  • Occasional lifting up to 25 pounds
  • Requires continuous performance of detailed tasks, interruptions, and changing work priorities.
  • Occasionally subject to long, irregular hours.
  • Repetitive motion from performing daily tasks including manual dexterity particularly related to computer usage
  • Visual abilities including depth perception, ocular focus, close vision, color vision
  • Adequate hearing and visual acuity to perform daily work
  • Regular communication verbally
  • Ability to adjust physically and emotionally to a fast-paced work environment

Working Conditions:

  • Occasional local, regional, and national travel for meetings/conferences
  • Subject to many interruptions and changing work priorities
  • Occasional exposure to infections and contagious diseases in clinic environment
  • Environment may contain housekeeping/cleaning agents/chemicals, hazards from electrical/mechanical/power equipment, and biohazards and/or radioactive substances
  • Exposed infrequently to electrical shock, vapor, fumes, gases, and hazardous chemicals.
  • Exposed to working with VDT’s (Video Data Terminals).

Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.