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Community Health Worker

Number:   PEDS-Care Mgmt-910-01

Number of Hours: Full-time

Location:  Hancock, MI

Position Summary:

Under the supervision of the Quality Manager, and in collaboration with the quality team and the care team, the Community Health Worker will assist with identifying patients from all service areas including medical, behavioral health and dental, who have barriers to care and/or health literacy issues and connecting these patients to community resources. The Community Health Worker will utilize motivational interviewing to promote patient self-management skills.

Education, Training, Licensing and Credentialing

Minimum Education, Experience & Skills:

    • High school diploma or equivalent
    • Experience or training in health care field
    • Required:
  1. Computer skills including Microsoft suite including Excel and prior electronic health record experience.
  2. Well-developed verbal and written communication skills in English.
  3. Experience and ability to maintain confidentiality under HIPAA standards.
  4. The ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse individuals and groups.
  5. Organizational and administrative skills with meticulous attention to detail
  6. Ability to work independently with minimal supervision.
  7. Possesses flexibility and willingness to handle a variety of tasks.


  1. Knowledge of medical terminology
  2. Knowledge and work experience in quality/process improvement.
  3. Computer skills including data reporting tools and data management systems.
  4. Knowledge in Federally Qualified Health Center (FQHC) standards of practice, legal and ethical codes and regulations applicable to FQHCs.
  5. Knowledge of PCMH model of care.

Physical Demands, Working Conditions and Travel Requirements

Physical Demands:

  1. Sedentary work in an office setting
  2. Ability to communicate verbally and respond effectively
  3. Occasional reaching, stooping, bending, kneeling and crouching
  4. Requires visual acuity to perform required tasks

Working Conditions:

  1. May be exposed to the risk of blood borne diseases
  2. May be exposed to infections and contagious diseases
  3. May be exposed to housekeeping/cleaning agents/chemicals
  4. Contact with patients under wide variety of circumstances
  5. Subject to varying and unpredictable situations
  6. Occasional pressure due to multiple tasks, calls and inquiries

Travel Requirements

  1. Ability to accept travel assignments as required to perform duties.

Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.