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Dental Patient Financial Representative

Job Number:   HAFP-DENTAL-215-01

Number of Hours:  Full-time

Location:  Hancock, MI

Position Summary: 

Under the general direction and supervision of the Business Office Director, the Dental Patient Financial Representative is primary responsible for the dental patients financial processes, to include but not limited to, billing and third party payer filings, patient accounts receivable, performing estimates, reviewing and approving sliding fee applications, working with the dental scheduling, and will provide support to the Dental Office Manager, Dental Receptionist and Dental providers with financial/billing related initiatives.

Position Accountabilities/Competencies:

  • Develop and maintain strong professional relationship with the Dental and Business Office teams and other health center staff.
  • Communicate effectively and professionally with both internal and external constituents.
  • Comply with federal and state law and regulation at all times.
  • Performs collection procedures for third party and self-pay accounts and performs research on claim denials.
  • Responds to questions regarding patient accounts.
  • Utilizes professional telephone skills.
  • Communicates effectively with and assists other members of the dental team.
  • Schedules patient appointments according to office procedure as needed.
  • Document in the electronic health/dental record with appropriate language and terminology and minimal spelling errors.
  • Maintains strict HIPAA compliance.
  • Enhances patient and customer relations by providing information and/or assistance to patients/families regarding billing and financial inquiries.
  • Perform financial estimates for patients.
  • Participates in team huddles.
  • Engages actively in process change initiatives.
  • Locates and uses reference materials appropriately.
  • Assess patient account balance and communicates effectively to patients the amount and collects payments professionally.
  • Trains/precepts new employees.
  • Enhance professional growth and development through participation in educational programs, current literature, organizational communique, in-service meetings and professional conferences.
  • Attend and participates in meetings and in-services as required and/or assigned.
  • Maintain knowledge of established organizational policies and procedures, objectives, performance improvement program, safety, environment of care, management of information, and other standards.
  • Supports the UGLFHC mission by “providing exceptional health care services for all people in the Upper Great Lakes region regardless of their ability to pay.”
  • Performs other duties as assigned.

Education, Training, Licensing and Credentialing


  • High school graduate and one year clerical experience –OR- one year business/specialized training.


  • Post high school training or education in a healthcare, dental, or business related field

Experience and Skills


  • Proficiency using Microsoft Office applications
  • Demonstrated organizational and professional communication skills
  • Able to multi-task without difficulty
  • Positive, outgoing demeanor
  • Ability to adapt in a positive manner to change
  • Demonstrated customer service skills
  • Efficient typing and computer skills


  • 1-2 years in dental practice office setting
  • Familiarity with medical and dental terminology
  • Previous dental billing experience

Physical Demands, Working Conditions and Travel Requirements

Physical Demands:

  • Regular sitting for prolonged periods of time
  • Occasional lifting up to 25 pounds
  • Requires continuous performance of detailed tasks, interruptions, and changing work priorities.
  • Occasionally subject to long, irregular hours.
  • Repetitive motion from performing daily tasks including manual dexterity particularly related to computer usage
  • Visual abilities including depth perception, ocular focus, close vision, color vision
  • Adequate hearing and visual acuity to perform daily work
  • Ability to adjust physically and emotionally to a fast-paced work environment

Working Conditions:

  • Occasional regional or national travel for meetings/conferences
  • Subject to many interruptions
  • Requires judgment/action and handle situations professionally.
  • Occasional exposure to infections and contagious diseases in clinic environment
  • Environment may contain housekeeping/cleaning agents/chemicals, hazards from electrical/mechanical/power equipment, and biohazards and/or radioactive substances


Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.