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Director of Quality

Number:   QUALITY-620-01

Number of Hours:  Full-time

Location:  Hancock, MI


As a member of the management team and reporting to the Chief Nursing Officer (CNO), the Director of Quality develops and monitors programs designed to ensure and improve the quality of healthcare delivery, clinical processes, and disease management.  The Director develops policies and procedures designed to measure the qualitative and quantitative aspects of healthcare delivery and ensures HRSA and other accrediting body standards are met.  The Director maintains responsibility for development and continued maintenance of Patient Center Medical Home/Neighborhoods for all Upper Great Lakes Family Health Center locations, and is responsible for, in collaboration with the CNO, CMO and CEO, overall clinical care provided by the Center.

Education, Training and Licensing/Certification


  • Current License as a Registered Nurse
  • BLS or ACLS Certified


  • Bachelor’s or Master’s Degree in a healthcare related field

Experience and Skills


  • 3- 5 years of experience in a clinical management position
  • Experience in the management and development of a Quality Management Program to include the collection and interpretation of statistical data.
  • Knowledge of advanced principles of patient centered medical home accreditation/ NCQA 
  • Knowledge of HEDIS, MIHIN and Meaningful Use
  • Proficiency in use of Excel and Power Point 
  • Proficiency in public speaking
  • Proficiency in leadership and teambuilding skills


  • Experience in the creation and management of a budget
  • Experience working in a Federally Qualified Health Center
  • Experience in working with an EHR

Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.