Front Office Patient Service Representative
Job Number: MEN-CLIN SUPP-901-01
FTE: Full-time
Location: Menominee, MI
Position Summary:
As a member of the Operations team, the Front Office Patient Service Representative (FOPSR) is often first contact a patient has with the organization in person at the front desk. The FOPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients to register for appointments, collecting patient co-pays, updating patent information, schedule appointments, answer and route questions to the appropriate clinic staff, and other front office check duties.
Education, Training, Licensing and Credentialing:
Required:
• High School Diploma or equivalent
Preferred:
• Advanced training in business, service or healthcare related field.
• Training in medical terminology
Experience and Skills:
Required:
• Professional and friendly demeanor
• Demonstrated verbal and written communication skills, in English
• Proficient typing skills
• Proficient computer skills including experience using email
• Ability to multitask with attention to detail
• Ability to problem solve and multi-task
• Prior experience and ongoing ability to maintain confidential information
Preferred:
• Prior experience using eClinical Works
• Experience using Microsoft Office including Excel, Word, and PowerPoint
• Experience working in healthcare field
• Experience working in the service industry providing high quality customer-service
• Experience working in a call center or as a receptionist
