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Front Office Patient Service Representative

Job Number: HAFP-FR2-901-13

FTE: Irregular Part-time 

Location:  Hancock, MI

Position Summary:

As a member of the Operations team, the Front Office Patient Service Representative (FOPSR) is often first contact a patient has with the organization in person at the front desk.  The FOPSR represents the organization in a constructive and professional manner, providing the highest-level customer service by interacting and assisting patients to register for appointments, collecting patient co-pays, updating patent information, schedule appointments, answer and route questions to the appropriate clinic staff, and other front office check duties.

Education, Training, Licensing and Credentialing:

•     High School Diploma or equivalent
•     Advanced training in business, service or healthcare related field.
•     Training in medical terminology

Experience and Skills:
•     Professional and friendly demeanor
•     Demonstrated verbal and written communication skills, in English
•     Proficient typing skills
•     Proficient computer skills including experience using email
•     Ability to multitask with attention to detail

•     Ability to problem solve and multi-task
•     Prior experience and ongoing ability to maintain confidential information
•     Prior experience using eClinical Works
•     Experience using Microsoft Office including Excel, Word, and PowerPoint
•     Experience working in healthcare field
•     Experience working in the service industry providing high quality customer-service
•     Experience working in a call center or as a receptionist

Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.