Outreach & Enrollment Specialist
Job Number: OUTREACH-810-01
Number of Hours: Full-time
Location: Open to Houghton or Hancock, MI
POSITION SUMMARY:
The Outreach and Enrollment Specialist will work to provide outreach opportunities for community residents who lack access to healthcare and health insurance, provide enrollment and application follow-up assistance and build/strengthen enrollment collaborations with local partner organizations.
- Maintains established organizational policies and procedures, objectives, performance improvement program, safety, environment of care, management of information, and infection control standards.
- Utilizes excellent customer service and team skills at all times.
- Complies with federal and state law, regulations, accrediting and licensing agencies at all times.
- Provide enrollment assistance for uninsured children and adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace, Medicaid and the Children’s Health Insurance Program (CHIP). (Report Attached)
- Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals. (Reports Attached)
- Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness. Leads presentations at local community events/organizations.
- Develop, discover and attend community events in order to promote coverage options and the mission and services of the organization.
- Collaborate with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages.
- Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
- Accurately provide required reporting to track goal achievement and client satisfaction.
- Recruit and utilize volunteers to increase program capacity (Reports Attached).
- Assist in the development and implementation of organizational outreach and enrollment initiatives.
- Attends and participates in meetings and in-services as required and/or assigned.
- Performs other related duties as assigned or requested.
Education, Training, Licensing and Credentialing
Minimum:
- High school diploma or higher
- Certified to assists people with enrolling in health exchange/market place
- Certified to enroll people in MI Bridges
Preferred:
- Previous Health Center or primary care experience
Experience and Skills
Required:
- Must be able to travel with use of a personal vehicle
- Must possess the ability to speak effectively before groups and actively engage the general public in outreach situations
- Must possess the ability to interact respectfully with diverse cultural and socio-economic populations.
- Strong oral and written communication skills
- Ability to effectively develop and nurture relationships with a diverse group of stakeholders
- Ability to work independently and coordinate multiple tasks
- Ability to enthusiastically communicate with potential enrollees
- Strong computer skills with proficiencies in Word, PowerPoint, Excel, internet-based applications and the Microsoft operating system
- Must have ability to handle confidential information on a need-to-know basis
- Must have valid driver’s license
- Must have reliable transportation
Minimum Experience:
Physical Demands, Working Conditions and Travel Requirements
Physical Demands:
- Prolonged, extensive, or considerable standing/walking
- Ability to communicate and respond effectively
- Reaching, stooping, bending, kneeling and crouching
- Requires visual acuity to perform required tasks
Working Conditions:
- Work is partially performed (60%) in a normal, pleasant office environment
- A portion of work time (40%) will be spent performing in-field outreach and enrollment assistance activities
Travel Requirements
- Duties will require travel throughout the health center’s service area
- Travel expenses will be reimbursed
