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Quality Coordinator

Number:   QUALITY-622-01

Number of Hours:  Full-time

Location:  Open

Position Summary: 

Under the supervision of the Director of Quality (DOQ), and in collaboration with the Chief Medical Officer (CMO) and the Chief Nursing Officer (CNO), the Quality Coordinator will assist with clinical quality improvement initiatives of all service areas including medical, behavioral health and dental. The Quality Coordinator may focus on areas such as population health management and continuity of care, efficient use of electronic health record (EHR), Meaningful Use/Advancing Care Information, Patient Centered Medical Home (PCMH) requirements, Uniform Data System reporting, License Independent Practitioner (LIP) credentialing and privileging and other clinical quality related activities. The Quality Coordinator leads teams in the interpretation/understanding of quality and performance improvement activities, engaging clinical staff and providers from the inception to the development/implementation and training of compliance and performance improvement (CPI) activities, and support the CMO in organizing provider evaluations and provider peer review processes, including gathering and interpretation of relevant clinical data.

Education, Training, Licensing and Credentialing


Licensed Practical Nurse (LPN) or Associate Degree in Nursing (ADN) with active state of Michigan license OR Bachelor’s Degree in healthcare related field


Bachelors of Science in Nursing (BSN) with active state of Michigan license OR Master’s degree in health care related field

Experience and Skills


  1. Minimum two years’ experience working in healthcare setting.
  2. Computer skills including Microsoft suite including Excel and PowerPoint and prior electronic health record experience.
  3. Well-developed verbal and written communication skills in English.
  4. Experience and ability to maintain confidentiality under HIPAA standards.
  5. The ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse individuals and groups.
  6. Organizational and administrative skills with meticulous attention to detail
  7. Ability to work well under pressure with minimal supervision.
  8. Possesses flexibility and willingness to handle a variety of tasks.
  9. Ability to problem-solve and follow through with effective solutions


  1. Knowledge and work experience in quality/ process improvement.
  2. Computer skills including Microsoft Visio and Access, data reporting tools and data management systems.
  3. Knowledge in Federally Qualified Health Center (FQHC) standards of practice, legal and ethical codes and regulations applicable to FQHCs.
  4. Knowledge of PCMH model of care

Physical Demands, Working Conditions and Travel Requirements

Physical Demands:

  1. Sedentary work in an office setting
  2. Ability to communicate verbally and respond effectively
  3. Occasional reaching, stooping, bending, kneeling and crouching
  4. Requires visual acuity to perform required tasks 

Working Conditions:

  1. May be exposed to the risk of blood borne diseases
  2. May be exposed to infections and contagious diseases
  3. May be exposed to housekeeping/cleaning agents/chemicals
  4. Contact with patients under wide variety of circumstances
  5. Subject to varying and unpredictable situations
  6. Occasional pressure due to multiple tasks, calls and inquiries

Travel Requirements

  1. Ability to accept travel assignments as required to perform duties.

Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.