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Quality Manager

Job Number:  ADM-600-621-001

Number of Hours:  Full-time

Location:  Hancock, MI

Description:  Upper Great Lakes Family Health Center will lease this individual from UP Health System Portage.  Develops and monitors programs designed to improve the quality of healthcare delivery, clinical process and disease management in the Center.  Develops policies and procedures designed to measure the qualitative and quantitative aspects of healthcare delivery.  Ensures regulatory and accreditation standards are met.  Maintains responsibilities as the lead person on Quality surveys under the Direction of the Director of Quality.

  1. Establishes and maintains positive and professional relations with the staff, physicians and public.
  2. Creates and maintains a culture of safety.
  3. Participates in strategic and clinical/quality management planning for the Center.
  4. Collaborates with Clinic Administration and Facility Management personnel on issues related to clinic space and equipment needs.
  5. Serves as an active member on assigned committees for quality management and accreditation.
  6. Develops quality management programs to improve quality of healthcare delivery and clinical/disease process management for the Center.
  7. Assists in the development of policies and procedures related to clinical quality management and accreditation requirements.
  8. Develops protocols for use in disease management with input from select physician participants.
  9. Assists the clinic managers and supervisors at each site in implementing quality management and clinical procedures.
  10. Provides training to Center staff in auditing and reporting quality management measures.
  11. Instructs clinic personnel and managers in regard to quality management, chronic disease, accreditation and clinical issues.
  12. Reports quality, chronic disease, and clinical process management activities to CMO, Director of CPI & Practice Managers.
  13. Collaborates with COO, CPI and CMO to maintain and enhance the Center’s quality management outcomes.
  14. Conducts on-site evaluations of quality management, chronic disease and clinical operations at each of the Center’s locations.
  15. Acts as a liaison with outside agencies in developing disease process management for the Center.
  16.  Enhances professional growth and development through participation in educational programs, current literature, organizational communication, inservice meetings and professional conferences.

Required Education, Training, Certification/Licensure and Experience:

    • Bachelors degree in healthcare field; Bachelors of Science of Nursing & Registered Nurse (RN), preferred
    • Minimum three years experience in nursing, quality management, health information, utilization management or case management
    • Knowledge of statistics, data collection and analysis
    • Excellent working knowledge of computer applications
    • Excellent communication skills
    • Current Michigan licensure
    • Basic Life Support (BLS) certification

Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.