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Risk Manager

Employment Status: Full-time 

Job Number:   Qual-Adm-01

Location: Hancock, MI


The clinical risk manager manages the operation of the organization-wide risk management and patient safety programs and provides guidance to clinical staff. The risk manager develops and maintains systems within the organization to detect, monitor, prevent, organize, measure, investigate, report, and manage patient adverse events, malpractice claims, incident reports, and other indicators of potential patient harm. The organization’s key aims in this area are to be on the leading edge of improving health outcomes and service, increasing patient safety, and reducing error in healthcare processes. This position will be vital to accomplishing these objectives.

Education, Training, Licensing and Credentialing

Minimum Education:

  • Registered Nurse (RN) or Bachelors of Science in Nursing (BSN) with active state of Michigan license or
  • Bachelor’s Degree in healthcare related field with certified professional healthcare risk manager (CPHRM)
  • Required:
  • Minimum of five years of experience in a healthcare setting.
  • Proven management ability and experience including a thorough understanding of quality improvement (QI) processes, tools, and techniques; quality measurement and reporting; root cause analysis and preventive risk management strategies; accrediting bodies’ standards; and state and federal regulations.
  • Computer skills including Microsoft suite including Excel and prior electronic health record experience.
  • Knowledge of risk information management systems (RIMS).
  • Well-developed verbal and written communication skills in English.
  • Experience and ability to maintain confidentiality under HIPAA standards.
  • The ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse individuals and groups.
  • Organizational and administrative skills with meticulous attention to detail
  • Ability to work independently with minimal supervision.
  • Possesses flexibility and willingness to handle a variety of tasks.


  • Obtaining certification as a certified professional healthcare risk manager (CPHRM) is desired.
  • Computer skills including data reporting tools and data management systems.
  • Knowledge of Federally Qualified Health Center (FQHC) standards of practice, legal and ethical codes and regulations applicable to FQHCs.
  • Knowledge of PCMH model of care.
  • Clinical experience in an outpatient setting, preferably in an FQHC.


Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.