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Alert: Phone Scams

UGL has been made aware of a phone scam in which the caller poses as a UGL employee and tries to get sensitive information from the recipient of the call.

Please follow the tips below to keep yourself safe from phone scams and vishing (voice phishing).


Common ways to detect vishing:

  • If the caller creates a sense of urgency or panic (e.g., “your account will be shut off”)
  • If the call is unsolicited and they ask for your insurance information, credit card/bank account information, or other personal information
  • Calls come outside of the business’s normal operating hours
  • A spam caller alert comes up on your phone


To protect yourself:

  • Do not pick up the phone
  • Hang up if you suspect it is a scam
  • Do not press any buttons or respond to prompts during the call
  • Ask for a call back number and verify that it is a known number for the business; do not use any phone numbers provided by the caller
  • Join the National Do Not Call Registry
  • Alert your financial institution if you gave out any credit card or bank account information

Upper Great Lakes Family Health Center (UGL) is a Federally Qualified Health Center and is a Federal Tort Claims Act (FTCA) Deemed Facility.
UGL receives funding from The U.S. Department of Health and Human Services and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims for itself and its covered individuals.
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number H80CS26511 Health Center Cluster, total award amount of $1,839,050 with 89.9 % financed from nongovernmental sources. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.