UGL has been made aware of a phone scam in which the caller poses as a UGL employee and tries to get sensitive information from the recipient of the call.

Please follow the tips below to keep yourself safe from phone scams and vishing (voice phishing).

Common ways to detect vishing:

• If the caller creates a sense of urgency or panic (e.g., “your account will be shut off”)
• If the call is unsolicited and they ask for your insurance information, credit card/bank account information, or other personal information
• Calls come outside of the business’s normal operating hours
• A spam caller alert comes up on your phone

To protect yourself:

• Do not pick up the phone
• Hang up if you suspect it is a scam
• Do not press any buttons or respond to prompts during the call
• Ask for a call back number and verify that it is a known number for the business; do not use any phone numbers provided by the caller
• Join the National Do Not Call Registry
• Alert your financial institution if you gave out any credit card or bank account information